Full-time. Nairobi, Kenya

The Grow Operations Executive will work under the SME Finance Manager in the Grow Program: Kopo Kopo’s cash advance service offered to merchants who accept forms of digital payments on the Kopo Kopo platform. Principal duties will involve:

1) ensuring the efficient and thorough vetting of applicants seeking a Grow Cash Advance; and

2) ensuring active communication with merchants that have fallen behind on their payments.

Primary Duties and Responsibilities

  • Application Processing
    • Respond to Grow inquiries from potential applicants
    • Contact Grow applicants lacking the necessary information
    • Collect, vet, and approve Grow applications, precisely adhering to the Grow know your customer (KYC) requirements
    • Work with the SME Finance Manager to report any irregularities with merchant KYC documents
    • Work with the SME Finance Manager to improve the KYC vetting process
    • Document and report to the SME Finance Manager on the number of approvals and pending applications per day
  • Collections
    • Contact merchants who have fallen behind on repayments by precisely adhering to the Grow collections process
    • Work with the SME Finance Manager to improve the KYC collections process
    • Document and report to the SME Finance Manager on collections contacts on a weekly basis.

Key Performance Targets

  • Application Processing
    • Respond to all Grow inquiries within 4 business hours
    • Call back all Grow applicants missing the necessary information within 4 business hours
  • Collections Process
    • All merchants deemed at risk are called within 1 business day
    • All points of the collections process are adhered to; with the process itself revisited every month
  • Reporting
    • Standard reports are kept up to date on a daily, weekly or monthly basis, depending on the frequency desired for the report.

Desired Skills and Experience

  • Bachelor’s degree from a reputable university
  • Strong attention to detail
  • Working knowledge of mobile payments products and solutions
  • 2+ years of experience in the financial services sector; preferably in credit operations
  • Strong organizational skills
  • Excellent problem solving abilities

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