Learn more about the upcoming user roles
What are the new user roles?
We have added a new role titled ‘Manager’ and given more rights to the Administrator. The following are the responsibilities of the four user roles available on your account:
This role allows a user to perform all possible actions in the account, including managing (adding or changing) users and access to the K2 Connect API. This role is limited to only one user.
This role allows a user to perform all actions in the account except user management.
This role allows a user to have view-only rights and cannot initiate money-moving actions.
This role gives no access to the account and applies to a director or owner
who is not involved in the day-to-day operations of the company.
Why are we making this change?
We are increasing the security of your Kopo Kopo account with these new roles while also making it easier for you to manage your account.
What actions do I need to take?
If you have multiple administrators in your account, the owner(s) or director(s) will need to nominate one ‘Administrator’. The other administrators will be assigned a ‘Manager’ role. We will contact you to assist in making the necessary changes.
How can an Administrator add new users?
If you are an Administrator, go to ‘Users’, click the menu at the top right of the ‘Active users’ table and select ‘Add user’. Fill in the user details and save. Once the user has been added successfully they will receive an email with login instructions. Ensure you read and understand the user roles before assigning them to anyone.
How many users can an Administrator create?
There can only be one Administrator in the account. The other roles (‘Manager’ and ‘Operator’) are optional and there is no limit to the number of users one can create.
Who is the primary contact?
This is the user who receives SMS and email notifications from Kopo Kopo regarding the company. This user can either be an ‘Administrator’ or a ‘Manager’ and they would have to be assigned by an Administrator.
Can an Administrator deactivate a user?
Yes, an Administrator can deactivate users in the account. To do so, go to the users page. Click on the ‘Show’ icon on the right side of each user. Click on the drop-down and select ‘Deactivate’. Please note that once your administrator deactivates any user, he or she will no longer have access to the Kopo Kopo account.
Can an Administrator edit user details?
Yes, the Administrator in your account can edit user details including names, phone numbers/email addresses. To do the above the Administrator will go to the list of users, click on the edit button at the right side of each user and make necessary edits and finally click ‘Update’.
Can I change the Administrator?
If you would like to change your Administrator, download the ‘Change of Administrator Form’, fill in the details, and have it signed by the owner of the business or at least two directors of the company.
If you have any questions, get in touch with us via WhatsApp Chat on 0114440067, call 0709376000 or email: firstname.lastname@example.org