We have added a new role titled ‘Manager’ and given more rights to the Administrator. The following are the responsibilities of the four user roles available on your account:

We are increasing the security of your Kopo Kopo account with these new roles while also making it easier for you to manage your account.

If you have multiple administrators in your account, the owner(s) or director(s) will need to nominate one ‘Administrator’. The other administrators will be assigned a ‘Manager’ role. We will contact you to assist in making the necessary changes.

If you are an Administrator, go to ‘Users’, click the menu at the top right of the ‘Active users’ table and select ‘Add user’. Fill in the user details and save. Once the user has been added successfully they will receive an email with login instructions. Ensure you read and understand the user roles before assigning them to anyone.

There can only be one Administrator in the account. The other roles (‘Manager’ and ‘Operator’) are optional and there is no limit to the number of users one can create.

This is the user who receives SMS and email notifications from Kopo Kopo regarding the company. This user can either be an ‘Administrator’ or a ‘Manager’ and they would have to be assigned by an Administrator.

Yes, an Administrator can deactivate users in the account. To do so, go to the users page. Click on the ‘Show’ icon on the right side of each user. Click on the drop-down and select ‘Deactivate’. Please note that once your administrator deactivates any user, he or she will no longer have access to the Kopo Kopo account.

Yes, the Administrator in your account can edit user details including names, phone numbers/email addresses. To do the above the Administrator will go to the list of users, click on the edit button at the right side of each user and make necessary edits and finally click ‘Update’.

If you would like to change your Administrator, download the ‘Change of Administrator Form’, fill in the details, and have it signed by the owner of the business or at least two directors of the company.