Time is indeed everything when we think about delivering quality customer service and enhancing overall customer experience. At Kopo Kopo, we have come a long way in adjusting our support times as we sought to match customer expectations over the years. Now, round the clock availability means we are on track to deliver uninterrupted and seamless support whether a business is contacting us to ask about their Lipa Na Mpesa till number, how to apply for a business cash advance or how to send bulk payments. More so, to our customers who are managing their accounts from around the globe, this benefits them tremendously as they can reach out anytime and find the necessary assistance without having to wait.

Wake up and smell the coffee…

There is no denying that we live in a technology driven environment, where customers are always connected, and are more willing to talk about their experiences.They seek to connect with brands which offer the best value for their money. It is important for any business, including ours, to be present and engage with customers right where they are and offer convenient, instant and reliable support across different channels whenever they need it.

At Kopo Kopo, social media tops the list of the most preferred communication channels and it is important to make sure that we are handling these requests effectively and in real time. Our promise is to always deliver an awesome experience by ensuring that every customer receives quality service through their preferred channel.

Our support team has always led with a customer centric focus

Our Customer Support Team has grown in size to adequately serve our growing customer base and be highly responsive to customer requests. Our work shift schedule ensures equal distribution of workload throughout our hours of operation. We understand that our busiest periods,and yet very critical hours are between 9am and 5pm. Therefore, we dedicate maximum resources at these times to ensure fast response and quick resolution of requests across our channels.

The team tries to keep the wheels moving by providing meaningful interactions with customers at all times and resolving most requests at first touch.

Contact our Customer Support Team

In nutshell, 24/7 means that we are here to serve you as efficiently as possible. We are constantly listening to your feedback so that we exceed your expectations and create value by providing credit, payments and other business tools that truly make it simple for you to grow your business. You can contact us at +254 702 000 222 or WhatsApp +254 114 440 067 or email us at support@kopokopo.com