How can we assist you?
Need more information about Kopo Kopo? We have put together a list of the most commonly asked questions so you can have a great experience using our services.
After you provide us with your business information which we send to Safaricom for application processing, this process should take at least 72hours.
A Kopo Kopo account provides:
- Greater visibility into how your business is performing
- Security by virtue of cashless payments
- Quick cash advances
- A communication channel to customers regarding your business
- A means to make convenient business payments
In the case of multiple locations for the same company, you will have one account with multiple till numbers. That is, a till number for each location.
During the application process, you will only be required to fill one application form. It is in this same application form that you will provide information on the various locations in order to receive different tills for each of your locations.
Later, on the web application, transactions to this account can be filtered by till and you will therefore be able to assess each location’s data separately.
We are an official partner of Safaricom. We co-market with Safaricom to promote the Lipa na M-Pesa service with small and medium-sized businesses like you. In addition. as Kopo Kopo, we also provide you additional services such as making your transactions easily accessible online and through our mobile app and providing ways for you to better track and engage your customers.
In addition, Kopo Kopo provides a platform through which transactions are easily accessible to better track and engage customers.
The documents we require are determined by the nature of your business. View the requirements here
• Processing your application and getting a till number assigned is completely free.
• As a business owner, you will incur a transaction fee of 0.55%, capped at a maximum of KShs. 200 per payment made to your till.
• No transaction fees for payments totalling KShs. 200 or less.
Important:
• There are no customer charges for payments made to the till, except for transactions made at fuel stations.
- Your bank may charge for a settlement transfer depending on the account you have.
- You will need a basic phone to host the SIM card that operates the till.
Each till is allocated a SIM card that receives customer payment notifications, therefore, you will require a phone for every till.
Kopo Kopo Business Cash Advance is an unsecured cash advance service for businesses that accept Lipa Na M-Pesa payments. If you are a Kopo Kopo customer that has actively used Kopo Kopo for 60+ days you may qualify.
If you are a Kopo Kopo customer that has actively used Kopo Kopo for 60+ days you may qualify.
The more you use your account, the more you are eligible to receive. For example, some businesses have received as much as KSh. 15,000,000.
We will consider businesses for our cash advance product if they actively accept mobile payments and have accepted payments for at least the last 60 days.
We charge an interest of 4% to 6% per month compounded
Once you have been approved, you select a specific percentage to be deducted from your daily mobile payments until you finish repaying. Depending on the cash advance amount, you may select between 5-50%.
Your interest is based on a combination of factors. For example, how much you process transactions from your customers through Lipa Na M-Pesa or other forms of mobile payments.
Our repayment term ranges from 1 month to 6 months depending on the amount you borrow and the daily deduction percentage.
No. You do not have to provide a personal guarantee.
To request a cash advance sign in to your Kopo Kopo Online Portal on the Web or Android app. For further help, please call 0709 376 000 or 020 790 3030, WhatsApp 0709 376 000 or email support@kopokopo.com.
Overdraft is a credit facility that allows you to access additional funds to cover your business expenses when your account balance is low.
Step 1: Sign in to your account. In the Android App, go to the PAY menu and click on “Overdraft.” On the Web App, go to the menu and select “Overdraft.”
Step 2: Review the terms to understand how Overdraft works. Once you are ready, hit the opt-in button.
Step 3: Now you can use Overdraft to cover expenses when your account is low. Select ‘PAY’ on Android and Web App to make your business payments.
-You must have a Kopo Kopo till number.
-You need to have actively transacted for at least 14 days.
-You should not have any active cash advances.
-You must have no booked reversals.
The interest rate is 0.75% on your outstanding balance, and is charged daily. No Fee is charged on the first day before midnight
We will automatically deduct your incoming payments towards your overdraft balance.
Note: You can still use Overdraft as long as there is an available balance.
You can transfer your funds to bank, Paybill, M-PESA phone number and Till number via the Web application, Android application or USSD (*681#)
| Channel | Limit amounts (per transfer) | Fees |
| M-PESA phone | KSh 250,000 | KSh 50 (it is FREE to your account(s)) |
| Bank | KSh 999,999 | KSh 50 |
| Till | KSh 500,000 | KSh 50 |
| Paybill | KSh 500,000 | KSh 50 |
| M-PESA phone bulk payments | Your payment file cannot have multiple lines going to one M-PESA phone that total more than KSh 250,000. | KSh 50 for each payment line |
| Bank accounts bulk payments | Your payment file cannot have multiple lines going to one bank account that total more than KSh 999,999 | KSh 50 for each payment line |
Please note that your bank may have additional fees for RTS settlements. We recommend checking with your bank for more information on potential charges.
You can settle to as many bank accounts as you want for a flat fee of KSh 50 per settlement. You can settle to M-PESA phone numbers for free.
We provide a till sim card that enables you to receive payment notifications whenever a client pays to your till number. This acts as confirmation that the payment has been successfully received into your account.
Additionally, we provide three different platforms that you can use for account management: a web application, an Android application, and a USSD platform.(*681#).
In such a case, please clear your inbox or switch to using a different phone. If the issue persists, please contact us on +254 702 000 222 or Whatsapp 0114 440 067
The Android and Web applications provide an in depth view of your payments and reports.
The USSD platform will show the last 3 recent payments made on your account.
Log on to your account on the Web application. Navigate to the transactions tab and click on Your account statement. You can download your statement in either PDF or CSV format.
Administrator
This role allows a user to perform all possible actions in the Kopo Kopo account.
Manager
This role allows a user to perform all actions in the Kopo Kopo account except user management and managing K2 connect.
Operator
This role allows a user to Only view and download transaction reports in the Kopo Kopo account.
No-login
This role gives no access to the account and applies to a director or owner who is not involved in the day-to-day operations of the company.
To add a user, please log into the Web Account
Navigate to ‘Account Settings’ and select ‘Manage Users’
Under that page’s menu, select ‘Add User’.
You will be required to fill in their details and finally submit the information.
Reversals are requests for refunds initiated by customers who may have accidentally sent money to your account.
We receive these requests from Safaricom and promptly notify the primary account contact via email and SMS.
You are required to provide feedback regarding the payment through any of our customer care channels within 24 hours of receiving the request(s). Failure to respond within this time frame will trigger an automatic reversal.
If the account does not have sufficient funds to complete the reversal but remains active, the reversal is booked. Once funds accumulate in the account, the system will automatically reverse the transaction.
On the Online Account:
Log in to your account.
Click on the “Transactions” tab.
Locate the payment you wish to reverse.
Initiate the reversal.
On the USSD Platform:
Dial *681# on your mobile device.
Select option 1 for “Manage Account.”
Choose option 4 for “Transaction Reversal.”
Input the reference code.
Initiate the reversal.
This can be done using our web application, Android app or USSD by going to the transactions menu and initiating a reversal.
You may also give us a call on +254 702 000 222 or Whatsapp +254 114 440 067 if you experience difficulty accessing your account.
No, you will not be charged for the reversal because the amount reversed equals the amount received.
Kopo Kopo offers APIs that allow you to integrate your website or application with the Kopo Kopo application, known as K2 Connect. This integration enables various functionalities and interactions with Kopo Kopo’s services.
K2 Connect allows you to perform several tasks, including:
– Initiating transactions on behalf of your customers using STK push.
– Transferring funds to your bank or M-PESA account.
– Making outbound payments (PAY).
– Subscribing to web-hooks for receiving push notifications from Kopo Kopo to your system.
– Polling for updates and information.
Yes, API integration can be technically challenging, and you will need a developer who is well-versed in APIs to assist you with the integration. Please reach out to us for further guidance and assistance in the integration process.
You can find Kopo Kopo’s APIs HERE