How can we assist you?
Need more information about Kopo Kopo? We have put together a list of the most commonly asked questions so you can have a great experience using our services.
After you provide us with your business information which we send to Safaricom for application processing, this process should take at least 72hours.
A Kopo Kopo account provides:
- Greater visibility into how your business is performing
- Security by virtue of cashless payments
- Quick cash advances
- A communication channel to customers regarding your business
- A means to make convenient business payments
In the case of multiple locations for the same company, you will have one account with multiple till numbers. That is, a till number for each location.
During the application process, you will only be required to fill one application form. It is in this same application form that you will provide information on the various locations in order to receive different tills for each of your locations.
Later, on the web application, transactions to this account can be filtered by till and you will therefore be able to assess each location’s data separately.
The documents we require are determined by the nature of your business. View the requirements here
Processing your application and getting a till number assigned is completely free.
Our charges are primarily made on transactions:
- No charges are made on transactions between charges KSh. 1 – 200
- A 0.5% charge is made on transactions between KSh. 201 and 40,000
- KSh. 200 is charged on transactions above KSh. 40,001
- Your bank may charge for a settlement transfer depending on the account you have.
- You will need a basic phone to host the SIM card that operates the till.
Each till is allocated a SIM card that receives customer payment notifications, therefore, you will require a phone for every till.
 You can transfer your funds to a bank account or M-Pesa number via the Web application, Android application or USSD.
Web or Android: Simply log in and initiate a transfer.
USSD: dial *681# select 1. Manage Account > 3. Settle
Yes, you can initiate a partial transfer on the Web application, the Android app and on USSD.
A Kopo Kopo agent will call you for confirmation before a reversal is done, therefore customers cannot reverse transactions from the till without your approval.
For this reason, it is safer receiving payments on your till as this is a feature that is not available when funds are received on a personal M-Pesa account.
This can be done using our web application, Android app or USSD by going to the transactions menu and initiating a reversal.
You may also give us a call on +254 702 000 222 or Whatsapp +254 114 440 067 if you experience difficulty accessing your account.
No, you will not be charged for the reversal because the amount reversed equals the amount received.
Kopo Kopo Business Cash Advance is an unsecured cash advance service for businesses that accept Lipa Na M-Pesa payments. If you are a Kopo Kopo customer that has actively used Kopo Kopo for 60+ days you may qualify.
If you are a Kopo Kopo customer that has actively used Kopo Kopo for 90+ days you may qualify.
The more you use your account, the more you are eligible to receive. For example, some businesses have received as much as KSh. 5,000,000.
We will consider businesses for our cash advance product if they actively accept mobile payments and have accepted payments for at least the last 60 days.
*Please note that we may require additional documents to process your business cash advance.
We charge a fee of 6% per month
Once you have been approved, you select a specific percentage to be deducted from your daily mobile payments until you finish repaying. Depending on the cash advance amount, you may select between 10-50%.
Your fee is based on a combination of factors. For example, how much you process transactions from your customers through Lipa Na M-Pesa or other forms of mobile payments.
Our repayment term ranges from 1 month to 6 months depending on the amount you borrow and the daily deduction percentage.
No. You do not have to provide a personal guarantee.
To request a cash advance sign in to your Kopo Kopo Online Portal on the Web or Android app. For further help, contact us at +254 702 000 222 or WhatsApp +254 114 440 067 or email us at support@kopokopo.com
Kopo Kopo Bulk Pay helps you handle outgoing payments faster and securely by sending money to other M-PESA wallets, till numbers, Paybill and bank accounts directly from your till.
Pay to other M-PESA numbers, Buy Goods tills, Paybills and Bank accounts
You can upload a file on the web app, while the Android app allows you to send up to 5 users at once.
Our enhanced maker-checker approval process and OTP functionality will see to it that your money is secure at all times.
-Real-time transfers for M-PESA, Paybill, and Buy Good tills.
-30 minutes transfer time for payments to bank accounts
KSh. 50 is charged for every Bulk Pay transaction.
If you have a Kopo Kopo account, log in to the Web Application.
Navigate to ‘Pay’ on the menu and download the intent letter.
Fill in the required information and submit the letter to our customer experience team on support@kopokopo.com for approval.
We are an official partner of Safaricom. We co-market with Safaricom to promote the Lipa na M-Pesa service with small and medium-sized businesses like you. In addition. as Kopo Kopo, we also provide you additional services such as making your transactions easily accessible online and through our mobile app and providing ways for you to better track and engage your customers.
In addition, Kopo Kopo provides a platform through which transactions are easily accessible to better track and engage customers.
To add a user, please log into app.kopokopo.com
Navigate to ‘Account Settings’ and select ‘Manage Users’
Under that page’s menu, select ‘Add User’.
You will be required to fill in their details and finally submit the information.
In such a case, please clear your inbox or switch to using a different phone. If the issue persists, please contact us on +254 702 000 222 or Whatsapp 0114 440 067